Delivery & Returns
International Customer Notice – We have temporarily suspended standard airmail shipments due to the UK carrier being affected by a ransomware attack. We hope to resume shipments as soon as we can.
EU Customer Notice: As of the 1st January the United Kingdom will leave the EU. This means for customers within the EU you will no longer be charged 20% VAT on products but you may be liable for import duty and VAT before receiving your order. It may also impact delivery times while our delivery partners adjust to the new system. We will work to make the transition as smooth as possible but there may be some delays on orders placed in January.
We know you dont want to be waiting a long time to get your gear so at Cascade we ship all orders within 1 working day, often up until 4pm where possible and in the UK use First Class Post or a courier for larger items. If for any reason there will be a delay we will get in touch to let you know.
If you’d prefer to order and then pick up from our Edinburgh shop this is also possible, just select ‘Collect in Store’ on the checkout page.
Downloads
Where products are bought as downloads they will be accesible on our site within 24 hours, often sooner and you will receive an email with directions to access the video.
UK Shipping
We are now offering free shipping on orders over £35 and for orders below there is a flat rate cost of £3.95. If you need an item the next day we offer it within the UK if the order is placed before 2pm and charge extra for the service.Â
Next Day service is offered from Monday – Friday, an order placed before 2pm on Friday will be delivered the following Monday, any orders placed after 2pm on Friday may not ship until the following Monday for delivery Tuesday.
In the rare case an order does not arrive the next day you will be refunded the postage cost.
International Shipping
For our international customers we offer cheap airmail postage starting from just 3.95 worldwide. For tracked service or larger orders the price is slightly more.
We ship worldwide, choose your country in the checkout page and the available shipping options will become available.
The rough guide for shipping times is:
UK 1-2 working days
Europe 3-10 working days
Rest of World 5-10 working days
International orders can sometimes take slightly longer for a number of reasons out of our control, if you are in a hurry for your items please get in touch before ordering.
Returns
If for any reason you change your mind about a purchase then we offer a 30 day return policy. We will give a full refund including any original shipping costs paid but the return costs are the responsibility of the buyer.
If there is a manufacturing issue with your product while under normal use we will replace it for you. Depending on the product we may require it to be returned to us but will cover the shipping costs in this instance.
